This Cancellation and Refund Policy explains how you can cancel your Stashy subscription and request refunds. We strive to provide fair and transparent billing practices while ensuring the sustainability of our service.
Policy Overview
Stashy offers both free and premium subscription services. This policy covers cancellations and refunds for premium subscriptions only, as our free plan does not involve any charges.
Key Points
- Free Plan: No charges, no cancellation needed - simply stop using the service
- Premium Subscriptions: Can be cancelled at any time with immediate effect
- Refund Window: 14-day refund period for new subscriptions
- Pro-rated Refunds: Available in certain circumstances
- Processing Time: Refunds processed within 5-10 business days
Subscription Plans
Understanding our subscription structure helps clarify cancellation and refund procedures.
Free Plan
- Cost: $0 - Completely free
- Features: Basic note-taking, 3 notebooks, 10 AI queries/day
- Cancellation: Not applicable - simply uninstall the extension
- Data: Your data remains accessible until you delete it
Premium Plan
- Monthly: $5/month, billed monthly
- Annual: $50/year (equivalent to $4.17/month, 20% savings)
- Features: Unlimited notebooks, unlimited AI queries, priority support
- Billing: Automatic renewal unless cancelled
- Payment Methods: Credit card, PayPal, and other supported methods
Cancellation Process
You can cancel your premium subscription at any time through multiple methods.
Self-Service Cancellation
- Extension Settings: Access cancellation through the extension's settings menu
- Account Dashboard: Manage subscription through your account dashboard
- Payment Provider: Cancel through your payment provider (PayPal, etc.)
- Immediate Effect: Cancellation takes effect immediately
Support-Assisted Cancellation
- Contact Support: Reach out through the extension's support system
- Email Request: Send cancellation request with account details
- Verification: We may require account verification for security
- Confirmation: You'll receive confirmation of cancellation
What Happens After Cancellation
- Service Access: Premium features remain active until the end of your billing period
- Data Retention: Your data is preserved and remains accessible
- Free Plan: You automatically revert to the free plan
- Re-subscription: You can re-subscribe at any time
Refund Eligibility
Refunds are available under specific circumstances and time frames.
14-Day Refund Window
- New Subscriptions: Full refund available within 14 days of first payment
- Upgrade Refunds: Pro-rated refund for plan upgrades within 14 days
- Annual Plans: Full refund if cancelled within 14 days of annual payment
- Calculation: Refund calculated from the date of payment, not activation
Service Issues
- Technical Problems: Refunds available if service is unusable due to our technical issues
- Feature Unavailability: Pro-rated refunds if advertised features are unavailable
- Billing Errors: Full correction of any billing mistakes
- Unauthorized Charges: Immediate refund for any unauthorized transactions
Non-Refundable Situations
- After 14 Days: No refunds for subscriptions older than 14 days (except special circumstances)
- Partial Months: No partial refunds for monthly subscriptions used for any portion of the month
- Terms Violation: No refunds if subscription is terminated due to Terms of Service violations
- Change of Mind: No refunds solely due to change of mind after the 14-day window
Refund Process
Our refund process is designed to be straightforward and transparent.
How to Request a Refund
- Extension Support: Submit refund request through the extension's support system
- Include Details: Provide your account email, subscription details, and reason for refund
- Verification: We may ask for additional verification to prevent fraud
- Response Time: Initial response within 24-48 hours
Processing Timeline
- Review Period: 1-3 business days to review and approve eligible refunds
- Processing Time: 5-10 business days for refund to appear in your account
- Payment Method: Refunds issued to the original payment method
- Bank Processing: Additional 1-3 days depending on your bank or payment provider
Refund Calculations
- Full Refunds: 100% refund for eligible requests within 14 days
- Pro-rated Refunds: Calculated based on unused service time for special circumstances
- Processing Fees: We absorb all processing fees - you receive the full amount
- Currency: Refunds issued in the original payment currency
Billing Disputes
If you notice any billing issues or have questions about charges, we're here to help resolve them quickly.
Common Billing Issues
- Duplicate Charges: Multiple charges for the same subscription period
- Incorrect Amount: Charged amount doesn't match the advertised price
- Unwanted Renewal: Subscription renewed after intended cancellation
- Currency Conversion: Unexpected currency conversion fees
Dispute Resolution Process
- Contact Us First: Always contact our support before disputing with your bank
- Provide Documentation: Share screenshots of charges and account details
- Quick Resolution: Most billing issues resolved within 24-48 hours
- Goodwill Gestures: We may offer credits or extensions for inconvenience
Fraud Protection
- Unauthorized Charges: Immediate investigation and refund for fraudulent charges
- Account Security: We'll help secure your account if compromised
- Prevention Measures: Enhanced security measures to prevent future issues
- Cooperation: We work with payment providers and banks to resolve fraud
Special Circumstances
We understand that exceptional situations may warrant special consideration for refunds beyond our standard policy.
Compassionate Refunds
- Medical Emergencies: Refunds considered for serious medical situations
- Financial Hardship: Case-by-case review for documented financial difficulties
- Bereavement: Compassionate refunds for family bereavement situations
- Documentation: May require appropriate documentation for verification
Service Disruptions
- Extended Outages: Pro-rated refunds for significant service disruptions
- Feature Removal: Refunds if core features are permanently removed
- Compatibility Issues: Refunds if service becomes incompatible with your setup
- Data Loss: Compensation for any data loss due to our technical issues
Fair Use Policy
- Good Faith: All refund requests evaluated in good faith
- Abuse Prevention: Measures in place to prevent refund policy abuse
- Account History: Previous refund history may be considered
- Final Decision: Management reserves the right to make final refund decisions