We're here to help! Whether you need technical support, have billing questions, want to report a bug, or just want to share feedback, we have multiple ways to get in touch with our support team.
Extension Support
The fastest way to get help is through the built-in support system in the Stashy extension.
How to Access Extension Support
- Click the Stashy Icon: Open the extension by clicking the Stashy icon in your browser toolbar
- Settings Menu: Navigate to Settings → Help & Support
- Support Button: Look for the "Contact Support" or "Help" button
- Direct Feedback: Use the feedback form within the extension
Benefits of Extension Support
- Automatic Context: Your browser and extension information is automatically included
- Faster Resolution: Technical details help us resolve issues quickly
- Priority Handling: Premium users get priority support
- Direct Communication: Messages go directly to our technical support team
Technical Issues
Experiencing problems with the extension? Here's how to get technical support.
Common Technical Issues
- Installation Problems: Extension won't install or update
- Feature Not Working: Specific features not functioning as expected
- Performance Issues: Extension running slowly or causing browser lag
- Sync Problems: Data not syncing across devices
- AI Features: AI-powered features not responding
Information to Include
- Browser Details: Browser type, version, and operating system
- Extension Version: Current version of the Stashy extension
- Error Messages: Any error messages or codes you've seen
- Steps to Reproduce: What you were doing when the issue occurred
- Screenshots: Visual documentation of the problem
Billing Support
Questions about subscriptions, payments, or refunds? Our billing support team is here to help.
Billing Inquiries
- Subscription Questions: Plan features, pricing, or upgrade options
- Payment Issues: Failed payments, payment method updates
- Refund Requests: Cancellations and refund processing
- Billing Disputes: Incorrect charges or billing errors
- Invoice Requests: Business invoices and receipts
Billing Support Hours
- Priority Response: Billing inquiries receive priority handling
- Response Time: Within 24 hours for all billing questions
- Business Hours: Monday-Friday, 9 AM - 6 PM EST
- Urgent Issues: Payment failures addressed immediately
Feature Requests
Have an idea for a new feature or improvement? We love hearing from our users!
How to Submit Feature Requests
- Extension Feedback: Use the feedback form in the extension
- Detailed Description: Explain what you'd like to see and why
- Use Cases: Describe how the feature would help your workflow
- Priority Level: Let us know how important this feature is to you
Feature Request Process
- Review & Evaluation: Our product team reviews all feature requests
- Community Voting: Popular requests may be opened for community voting
- Development Planning: Approved features are added to our roadmap
- Updates: We'll keep you informed about the status of your request
Bug Reports
Found a bug? Help us improve Stashy by reporting issues you encounter.
What Constitutes a Bug
- Unexpected Behavior: Features not working as described
- Error Messages: Unexpected error messages or crashes
- Data Issues: Data loss, corruption, or sync problems
- Performance Problems: Unusually slow performance or memory leaks
- UI Issues: Display problems or broken layouts
Bug Report Best Practices
- Clear Title: Descriptive title summarizing the issue
- Step-by-Step: Detailed steps to reproduce the bug
- Expected vs Actual: What you expected vs what actually happened
- Environment Details: Browser, OS, extension version
- Screenshots/Videos: Visual evidence of the issue
General Inquiries
For general questions, partnerships, media inquiries, or other non-technical matters.
Contact Form
Can't access the extension support? Use this form to get in touch with us directly.
Response Times & Expectations
Here's what you can expect when you contact us:
Response Time by Priority
- Critical Issues: Within 4 hours during business hours
- High Priority: Within 12 hours
- Medium Priority: Within 24 hours
- Low Priority: Within 48 hours
Business Hours
- Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
- Weekend Support: Limited support for critical issues only
- Holidays: Reduced support during major holidays
- Time Zone: All times listed in Eastern Standard Time (EST)
Premium Support Benefits
- Priority Queue: Premium subscribers get priority handling
- Faster Response: 50% faster response times
- Direct Access: Direct line to senior support staff
- Extended Hours: Extended support hours for premium users
Self-Help Resources
Before contacting support, you might find answers in our self-help resources:
Frequently Asked Questions
- Installation Guide: Step-by-step installation instructions
- Feature Tutorials: How to use specific features
- Troubleshooting: Common issues and solutions
- Account Management: Managing subscriptions and settings
Video Tutorials
- Getting Started: Introduction to Stashy features
- Advanced Features: AI integration and advanced workflows
- Tips & Tricks: Power user tips and productivity hacks
- Updates: New feature announcements and tutorials